1. Oversee management of relationships with sellers, servicers and debtors from end to end while managing the day to day operations of the relationship management team a. Manage prioritization and workloads of the team.

b. Ensure the prompt and thorough follow up of queries and tasks by team members.

c. Serve as a resource and support for the team in handling daily queries, document requests, complaints and other issues as they arise.

d. Ensure adherence to regulatory obligations, stay informed of latest developments and guidelines and adapt internal policies as necessary.

e. Manage the review and assignment of new portfolios to ensure the seamless onboarding of new accounts.

f. Manage team members’ handling of all account categories (insolvencies, paying arrangements, settlement offers, etc) of both active and pending inventory, including the processing of document requests, offers to pay, etc for unassigned accounts.

g. Facilitate professional development of team members and provide regular performance-related feedback.

2. Manage personal portfolio of accounts and associated seller and servicer relationships. a. Operate the internal database (FACS) system for checking account details and logging account queries received via email, telephone or post.

b. Update account statuses on FACS as necessary.

c. Create and update Excel worksheets for recalled accounts, payments and servicer queries.

d. Identify and process accounts for repurchase (put-back), including ensuring the updating of credit reference agencies, FACS and seller invoicing as necessary.

EXPERIENCE

Must have previous end to end relationship management experience

Must have previous experience managing a team

Previous experience within the debt collection/credit field would be very desirable