•Responsible for stability of production environments ensuring all applications and interfaces have maximum availability. •Receive calls/remedy tickets for user and application issues and trouble shoot them. If required, escalate to 2nd line for further investigation to keep within SLA. •Act as a facilitator and coordinate between various teams like Infrastructure, 2nd line, IT Service to resolve complex issues and outages. •Track incidents and provide regular updates to users on request status and progress. •Manage/coordinate recurring issues and ensure long-term resolution. •Highlight user training and education needs and maintain excellent user satisfaction. •Highly motivated to learn and manage different applications across derivatives. •Work as a global support liaison with teams in Dubai, London and New York. •Document common issues for team’s perusal. •Follow escalation procedures during outages and ensure root-cause analysis. •Monitor and oversee End of Day batches and escalate to 2nd line in case of failures. Skills Required: •Good knowledge of FX Options/IRDs/Commodities/Credit Derivatives products. •Should be able to balance business and systems knowledge effectively. •Hands on in technologies like UNIX, Sybase and XML. •Keenness to understand and resolve PL/Risk/Fixing/Settlement issues on his/her own. •Strong team player, effective in communicating internationally and used to working closely with clients. •Experience in working on different derivatives applications and interfaces. •Ability to work under pressure and deliver excellent results.