Markit was founded in 2001 as the first independent source of credit derivative pricing and has recently been announced as the fastest growing private company in the UK. Today, our data, valuations and trade processing services are regarded as the market standard in the global financial markets, helping our clients to reduce risk, improve operational efficiency, and meet regulatory requirements.

As a private company with privileged relationships with 16 shareholder banks, Markit has unparalleled access to a valuable dataset spanning credit, equities and the broader OTC derivative universe. Our unique relationships with the bank shareholders give us the opportunity to work closely with these leading market makers to develop innovative solutions for the marketplace.

With over 1,000 institutions using our independent services as clients - including investment banks, hedge funds, asset managers, central banks, regulators, rating agencies and insurance companies - we provide round-the-clock support from our offices in London, New York, Chicago, Toronto, Amsterdam, Brussels, Luxembourg, Tokyo, Singapore and Sydney.

Role Summary

Client Relations team members are the face of Markit and responsible for being the first point of contact for all customer inquiries.

Duties and Accountabilities

With the ever-increasing product and client base there is a requirement for additional members of our Client Relations Team. This team is responsible for primary client support across a wide range of the Markit products and is a key part of our operational structure.

The Client Relation Team is responsible for participating in all aspects of receiving, evaluating and resolving Markit client service issues in a timely fashion. Team members focus on providing a first-class service that contributes to measurable increase in client satisfaction and enhanced business value to Markit.

Types of activities would include:

• Re-setting passwords and usernames
• Assisting users to set up accounts
• Answering system functionality queries
• Identify market data issues
• Identify technical issues
• Escalate calls as needed to the appropriate Level 2 Support units

Business Competencies

• Experience with Excel
• Interested in finance markets. Any experience of financial markets is advantageous
• Graduate or similar qualification or experience

Personal Competencies

• Problem solver
• Team player
• Detail-oriented
• Ability use own initiative to solve problems
• Strong communication and interpersonal skills – both verbal and written
• The Customer Relation Team relies upon clear communications both internally and externally. A key competence of the team is therefore communication skills
• As a member of a close knit, effective team, team skills are paramount in this role in assisting others, being able to be relied upon and in taking leadership where required